Privacy policy
Dish Bharat Ventures Private Limited, having its registered office at First Floor, B-29, Okhla Phase-1, Okhla Industrial Area Phase-I, New Delhi, India – 110020, along with its affiliates and subsidiaries (collectively referred to as “Dish Bharat”, “we”, “our”, or “us”), is committed to valuing the trust you place in us. This policy (“Privacy Policy”) governs how we collect, use, share, and process personal data (hereinafter referred to as “Information”) belonging to natural persons (“user”, “you”, or “your”) when you access, browse, or use our mobile application/ website at www.shopzop.com (hereinafter referred to as the “Platform”).
1. GENERAL
1.1. This Privacy Policy describes the types of Information (defined below) we may collect from you or that you may provide to us when you access, browse, or use our Platform, and lays down our practices and purposes for collecting, receiving, processing, storing, dealing, using, maintaining, transferring, and disclosing such Information.
1.2. When you access, use, browse, or register on the Platform for the first time, you may be asked to accept the terms of the Privacy Policy (via a pop-up or through any other mode), and by accepting the same, you give your express consent to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer of your Information in accordance with the terms of this Privacy Policy. In the event you choose not to provide us with such consent, we will be able to provide you with limited access to the Platform only. You may at any time withdraw your consent for collection, use, storage, possession, dealing, handling, sharing, disclosure or transfer of your Information by contacting us. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Information based on your previous consent prior to the withdrawal.
1.3. Please read this Privacy Policy carefully to understand our policies and practices regarding your Information. By accessing our Platform, you agree to and accept the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform. You agree that the Information provided to us by you has been received or collected by lawful means with your valid consent. This Privacy Policy constitutes an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.
2. INFORMATION WE COLLECT AND STORE
2.1 We collect or receive Information voluntarily given by you, with your consent when you access the Platform. We may combine non-personal information with personal information, and in those circumstances, we will treat the combined information as personal information. We may collect or receive from you, inter alia, the following information when you access the Platform:
(a) personal information, inter alia, email address, address (including state, city, pin code details), name, phone number, credit card/debit card and other payment instrument details, KYC data and documents including PAN, or GST certificates, from you with your consent (inferred or explicit) when you set up an account or transact on the Platform.
(b) access to contacts in your directory, location, camera, photo gallery, and device information with your explicit consent.
(c) internet/ network information, such as device name, device ID, browsing history, browser type, interaction with Platform, in order to track users’ demographics, interests, and behaviour to better understand, protect, and serve our users.
(d) details of how you used our services, such as your search queries, internet protocol address, device event information such as crashes, system activity, hardware settings, browser type and browser language, the date and time of your request and referral URL.
(e) inquiry and customer review information, inter alia, images, questions/ feedback or survey responses provided by you, in order to resolve disputes, provide customer support, troubleshoot problems, or for internal research and analysis.
3. HOW WE COLLECT YOUR INFORMATION
3.1. We collect your Information from various sources that may include, for example, the following:
(a) You. Information which is provided by you from time to time either by accessing or browsing or using our Platform.
(b) Your Browser or Device. Information collected automatically as a result of your interaction with the Platform. The Information that we automatically collect, include your IP address, geolocation information (which may include specific longitude and latitude), time zone, usage times and volume, and information about the device you are using (for example, device type, device ID, characteristics and status, browser type, operating system and application version and information about how our Platform is used), language preference, URL click stream, or information that we collect through our marketing activities. We also use Cookies including browser Cookies.
(c) Third Parties. Information we collect about you from third parties who can be either our business partners or service providers or data aggregators, such as updated delivery and address information from our carriers.
(d) Account and Profile Data from Third-Party Services. If you choose to use a third-party service (e.g., Google Account or Microsoft Account) to log in or access our Platform, we may collect your user ID, username, and any publicly shared information through that service.
4. HOW WE USE YOUR INFORMATION
4.1. We use the Information that we collect about you or that you provide to us in the following manner:
(a) to provide you with access to our Platform and manage your account if you are a registered user on our Platform;
(b) to provide you with products or services that you want to purchase through the Platform from time to time, and for providing related services such as order fulfilment, delivery of products and services, processing of payments, etc.;
(c) for the performance of contracts, such as product purchases or other related services, and for internal recordkeeping and analytical purposes including data analysis, auditing and research;
(d) to contact you through email, phone calls, messages, or electronic notifications for providing updates, informative communications, and security updates related to the Platform or products/ services sold through the Platform;
(e) to check your eligibility for certain products/ services and to issue invoices for the products/ services purchased through the Platform;
(f) to recommend products/ services of interest to you, identify preferences, display ads and personalize your experience on the Platform and inform you about promotions, events, updates, offers and news related to the Platform;
(g) to fulfil any other purpose for which you provide your Information;
(h) to detect monitor, investigate, deter, and protect against fraudulent, unauthorized or illegal activity on the Platform;
(i) to comply with any legal or regulatory requirement or comply with a request from any governmental or judicial authority; and
(j) to provide customer support service or resolve any request, dispute, grievance or complaint raised by you in relation to your use of the Platform.
5. DISLCOURE/SHARING OF YOUR INFORMATION
5.1. We may from time to time, disclose your Information, including personal information in anonymous form and non-personal information or information that does not identify you or any individual, with any third party, service providers, our affiliates for, inter alia, commercial, research, statistical analysis and business intelligence purposes. For example, some of the user contact details (email and mobile number) may be shared with the platform payment service providers for financial compliance purposes. Some of the KYC and financial information is shared with technology service providers to process and verify the same.
5.2. You agree and understand that anonymous data in non-personally identifiable form is owned by us, and we may, in our sole and absolute discretion, sell or otherwise transfer such anonymous data in non-personally identifiable form to third parties and/ or affiliates which may include our advertisers, sponsors, investors, strategic partners, for research, statistical, business intelligence or any other purposes in order to help grow our business.
5.3. By using, accessing or browsing our Platform, you consent to the disclosure of your Information by us, in accordance with the terms of this Privacy Policy. We may disclose Information that we collect, receive or you provide to us, as described in this Privacy Policy, in the following manner:
(a) to our employees, subsidiaries and affiliates on a need-to-know basis;
(b) to our contractors, service providers and other third parties, inter alia, our payment processing partners, logistics partners, marketing service providers, etc., who we use to support our Platform or as required under any contract executed by us;
(c) to social media platforms when you interact with social media widgets available on the Platform, share content using social media share buttons, or access features of the Platform that contain content or features provided by social media platforms;
(d) to comply with any court order, law or legal process, including responding to any government or regulatory request or authorized agency;
(e) if we believe disclosure is necessary or appropriate to protect our rights, property, or safety, or the rights, property, or safety of our customers or any third party; and
(f) for any other purpose disclosed by us when you provide the Information or communicated to you from time to time.
6. INFORMATION COLLECTED THROUGH COOKIES AND SIMILAR TECHNOLOGIES
6.1. Due to the communications standards on the internet, when a user accesses, browses, or uses our Platform, we automatically receive the URL of the website from which the user visits our Platform, details of the website the user visits on leaving our Platform, the IP address of each user’s computer operating system, type of web browser the user is using, email patterns, and the name of the user’s internet service provider. This information is used solely to analyze overall user trends and to help us improve our Platform.
6.2. Please note that the link between the user’s IP address and the user’s personal information is not shared with third parties without such user’s permission, except when required by law or to provide, or facilitate access by the user of our Platform. Notwithstanding the above, you acknowledge that we reserve the right to share some of the aggregate findings, including the Information provided by you in an unidentifiable, aggregate form with advertisers, sponsors, investors, strategic partners, and others in order to develop our Platform. The amount of Information sent to us depends on the settings of the web browser used by the user to access our Platform.
6.3. You may refer to the browser used if you wish to learn what Information is provided to us. “Cookies” are small files placed on your hard drive that assist us in providing our services. We place both permanent and temporary Cookies in your device’s hard drive. Information collected by Cookies and other technologies is treated as non-personal Information.
7. THIRD PARTY LINKS ON OUR PLATFORM
7.1. Our Platform may contain links to other third-party websites for your convenience. You agree and understand that we do not exercise control over third-party websites displayed as search results or links on our Platform. These other sites may place their own Cookies or other files on your computer, collect data or solicit Information from you, on which we have no control and shall not be held responsible or liable. We do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites.
7.2. You agree and understand the inclusion or exclusion of such third-party links does not imply any endorsement by us of such websites, the websites’ provider, or the information on the website. Once you leave our Platform or are redirected to a third-party website, application, or other online service, we encourage you to read the privacy policy applicable to that third-party.
8. INFORMATION PROCESSING AND SECURITY PRECAUTION
8.1. Security of your Information is of utmost importance for us. We have adopted reasonable security safeguards, rules and technical measures that are in line with the industry standards and applicable law to protect the Information that you provide to us, and to prevent unauthorized access, public disclosure, use, modification, damage or loss of such Information. We take all reasonable and practical steps to process and store Information in terms of applicable laws. We review our Information collection, storage and processing practices, including physical security measures, from time to time, to guard against unauthorized access to systems. We restrict access to personal Information to our employees, contractors and agents who need to know that Information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations
8.2. By using our Platform, users acknowledge the inherent security risks associated with data transmission over the internet and the world wide web, which cannot always be guaranteed as completely secure. Consequently, certain risks are unavoidable when using the Platform. Users are responsible for safeguarding their login credentials and password records to protect their accounts. You agree not to hold us responsible for any breach of security or for any action of any third parties that receive your Information or events that are beyond our reasonable control including, acts of Government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc. However, if you have reason to believe that your interaction with us is no longer secure, please immediately notify us at the “Grievance Redressal” section below.
9. RETENTION OF YOUR INFORMATION
We will retain your information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. This includes retaining and using your Information to comply with legal obligations (e.g., when required by law), resolve disputes, and enforce our legal agreements and policies.
10. CHILDREN INFORMATION
10.1. Use of our Platform is restricted to individuals who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect Information from children under the age of 18. If you have provided Information of children under 18, you confirm that you have the authority to do so and consent to our use of such Information as outlined in this Privacy Policy. If a parent or guardian becomes aware that his/ her child has provided his/ her Information without their consent, then the parent or guardian of such child may contact us for the deletion of such Information. In the event, where in contravention to the Privacy Policy, a person below the age of 18 years uses our Platform, we shall not be held liable or responsible for any damage or injury suffered by such person.
11. CHANGES TO THIS PRIVACY POLICY
We may need to modify the terms of this Privacy Policy from time to time and we encourage you to review this Privacy Policy regularly. Any changes or modifications will be effective immediately upon posting the revisions on the Platform and you will be bound by such revised/ modified terms of the Privacy Policy.
12. GRIEVANCE REDRESSAL
In case, you have any questions, grievance or complaints about this Privacy Policy, or the Platform, you may contact our Grievance Officer on the below mentioned details:
Name: Rajat Kumar Singh
Email Address: admin@shopzop.com
Contact Address: FC 19, Film City, Sector 16A, Noida 201301, Uttar Pradesh.
Updated on February 2025