Frequently Asked Questions
Getting Started
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ShopZop is a B2B marketplace that connects buyers across India with verified suppliers. The platform offers a wide range of products, competitive pricing, and streamlined procurement processes to help businesses optimize their supply chain and facilitate growth.
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As a buyer on ShopZop, you benefit from access to verified suppliers, competitive pricing, bulk discounts, transparent transactions, efficient logistics, flexible payment options, and excellent customer support—all designed to help your business grow.
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To register as a buyer, click on the "Sign Up" or "Register" button on the ShopZop homepage. You’ll need to provide your details, contact information, and agree to our terms and conditions. Once registered, you’ll have access to our network of verified suppliers.
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No, registration for buyers on ShopZop is free of charge. You can create an account and access suppliers, products, and various features without any upfront costs.
Placing and Managing Orders
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You can view the prices of different products only after logging in.
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Once you find a product that meets your requirements, you can initiate an inquiry or place an order directly through the Product or Supplier’s listing page. Follow the instructions to specify quantities, delivery preferences, and payment terms.
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No, ShopZop does not allow buyers to negotiate directly with suppliers. To Contact ShopZop team use the messaging or chat features to discuss pricing and terms.
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ShopZop supports multiple payment methods, including bank transfers, credit/debit cards, UPI, and payment gateways.. Be sure to check the payment terms before confirming an order.
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Contact ShopZop team use the messaging or chat features to discuss pricing and terms.
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After placing an order, you can track its status through your buyer dashboard. Notifications and updates about your order will be sent to your registered email. Alternatively you can contact ShopZop team use the messaging or chat features to discuss pricing and terms.
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To cancel or modify an order, you’ll need to contact the customer care as soon as possible. Modifications or cancellations are subject to the supplier’s policies. Some suppliers may charge cancellation fees depending on the stage of processing.
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If you encounter any issues with your order, you can contact the supplier directly using the platform’s messaging feature. For further assistance, ShopZop’s customer support team is available to help resolve disputes or mediate conversations between buyers and suppliers.
Trust and Policies
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ShopZop verifies all suppliers listed on the platform. We perform background checks to ensure they meet industry standards and adhere to our guidelines. Additionally, buyers can review supplier ratings, customer feedback, and previous transaction history to assess credibility.
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Warranty and return policies vary by supplier. Before purchasing, review the supplier’s terms regarding warranties, returns, and refunds. If a product is found to be defective or not as described, you may be eligible for a refund or replacement, depending on the supplier's policy.
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ShopZop provides a dispute resolution mechanism to assist in resolving conflicts, our customer support team can mediate the situation to reach an amicable solution.
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ShopZop prioritizes your privacy and data security. We use advanced encryption technologies to safeguard your information. Our Privacy Policy provides detailed information on how your data is collected, used, and protected.
Tools and Support
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Yes, you can add products and suppliers to your wish list for quick access in the future. Use the "Add to wish list" button on product or supplier pages to create a list of preferred items or vendors.
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ShopZop provides buyers with resources like product catalogs, comparison tools, and procurement tips to help streamline the buying process and make informed decisions.
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You can update your profile information by logging into your account and navigating to the "Profile" or "Account Settings" section. Make sure to keep your contact and company details up to date for a seamless experience.
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For assistance, you can reach our customer support team via email at customersupport@shopzop.com, call us at +91 99018 99018, or use the chat feature available on the platform. We’re here to help with any queries or concerns.